Case study

Enabling inclusive growth for domestic expansion

payment comp

By the numbers

Media impressions generated

18M

Partnerships formed across key markets

76

Investment in similar initiatives using Eve & Co's work as a model

$500M

The challenge

Despite global success, a top payment services company was falling behind in key U.S. markets, losing ground to competitors, and risking long-term reputation damage. They sought Eve & Co’s help designing and executing an inclusive growth strategy.

The solution

Capturing new market share requires a sophisticated understanding of the consumer audience; one-size-fits-all plans lack the nuance needed to grow at scale. The client needed distinct campaigns in its priority markets of Atlanta, Chicago, New York, Oakland, and Washington, DC that spoke to customer needs and tied to a cohesive corporate strategy.
 
We began with hyperlocal stakeholder outreach in communities with the target buyer persona to uncover the city-specific social and economic dynamics, and embedded those insights into the client’s planning.
 
We then launched public awareness efforts to build goodwill locally. In each city, we facilitated client-hosted policy discussions, providing detailed research and executive preparation. We invited key stakeholders and community influencers to participate—building buy-in and neutralizing opposition—to help the client listen to voices they had previously overlooked.
 
This not only enhanced the client’s public profile, but also showcased tangible opportunities to senior company leadership. To extend reach and credibility, we executed an earned media effort centered on trusted local voices and relevant delivery channels.

The impact

Eve & Co’s work elevated the client’s profile and established long-term relationships that were foundational to their continued growth. Furthermore, we offered them a meaningful opportunity to rebuild their reputation by demonstrating a sustained commitment to underserved communities.
 
The campaign led to partnerships with 76 organizations collectively representing $2.8 billion in economic impact. It generated 18 million media impressions, positioning the client as a leader in the domestic market. As a result of this success, the client committed $500 million to expand similar initiatives nationwide.

The different types of growth that were enabled

With a more targeted approach, the client transformed its U.S. financial inclusion strategy—gaining a competitive edge and creating lasting impact.

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Built a scalable framework for future financial inclusion initiatives.

30%

Increased merchant adoption of electronic payments.

9%

Strengthened partnerships with community leaders and organizations.

20%

Expanded market share in key U.S. regions.

43%

With a more targeted approach, the client transformed its U.S. financial inclusion strategy—gaining a competitive edge and creating lasting impact.

lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur.

Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos qui ratione voluptatem sequi nesciunt. Neque porro quisquam est, qui dolorem ipsum quia dolor sit amet, consectetur, adipisci velit, sed quia non numquam eius modi tempora incidunt.

Meet the team
Eric Eve

Eric Eve

Founder and CEO

Jelani Atkinson-1

Jelani Atkinson

Director

Robin Reese-1-1-1

Robin Reese

Partner

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Focus groups, town halls, and event planning and management

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Engagement
Measurement frameworks and evaluation

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Media amplification and crisis response

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Narrative and messaging

Narrative and messaging

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